The magic of nature, the elegance of you
Returns & Refunds policy
Last Updated: September 27, 2026
At Crystal Maiden Studio, we want you to be happy with your purchase. Because many of our products are natural stones, minerals, crystals, and handcrafted pieces, each item is unique. Please review product photos and descriptions carefully before purchasing.
Returns
If you are not satisfied with your purchase, please contact us at crystalmaidenstudio@gmail.com within 14 days of delivery to request a return.
Please do not send an item back without contacting us first. Return instructions and the appropriate return address will be provided once your return request has been approved.
To be eligible for a return:
The item must be returned in its original condition.
The item must not have been altered, damaged, worn, or used after delivery.
Jewelry should be returned with any original packaging included with the item.
The return must be shipped within 7 days after return authorization is provided.
Unless the item arrived damaged or we made an error with your order, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning an item. Crystal Maiden Studio cannot be responsible for return packages that are lost or damaged while being shipped back to us.
Natural Stones and Variations
Natural stones, crystals, and minerals may contain variations in color, pattern, shape, texture, inclusions, fractures, pits, matrix, or other naturally occurring characteristics.
These characteristics are part of the natural stone and are not considered defects.
We make every reasonable effort to accurately photograph and describe our products. Colors may appear slightly different depending on lighting, photography, and your device or screen settings.
One-of-a-Kind Items
Many Crystal Maiden Studio products are one-of-a-kind pieces. When a listing shows an individual stone or piece of jewelry, the item pictured is the item you will receive unless the product description states otherwise.
Because a returned one-of-a-kind item cannot be replaced with an identical piece, it must be returned in its original condition to qualify for a refund.
Rough and Tumbled Stones Sold by Weight
Rough and tumbled stones sold by weight may contain natural variations in size, shape, color, pattern, texture, and quality.
Photos of stones sold by weight may be representative of the type of material you will receive rather than the exact individual stones in your order, unless the listing specifically states otherwise.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, or if you receive the wrong item, contact us at crystalmaidenstudio@gmail.com within 3 days of delivery.
Please include:
Your name and order number
A description of the problem
Clear photographs of the item
Photographs of the packaging if the item was damaged during shipping
Please keep the item and all packaging until we provide further instructions.
If we determine that an item was damaged during shipping or that we made an error with your order, we will work with you to provide an appropriate replacement or refund. When applicable, Crystal Maiden Studio will cover the cost of return shipping.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
Custom or personalized items
Items that have been altered at the customer's request
Items damaged after delivery
Items returned without prior authorization
Items not returned in their original condition
Refunds
Once we receive and inspect an approved return, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are not refundable unless the return resulted from an error by Crystal Maiden Studio or an item arrived damaged.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at crystalmaidenstudio@gmail.com.
We will make every effort to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
Lost or Missing Packages
If tracking shows that a package is still in transit or appears to be lost, please contact us so we can help determine the appropriate next steps with the shipping carrier.
If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
Crystal Maiden Studio will review shipping issues individually and assist whenever reasonably possible.
Contact Us
Questions about a return, refund, damaged item, or order can be sent to:
Crystal Maiden Studio